1.1 What is BPM?
Business Process Management is a business management methodology, which objective is to improve productivity and organizational effectiveness through the optimization of business processes.
A Business process is a collection of activities and tasks that produce something of value to organization or its customers.
BPM is a set of tools and services that support human and application interaction with business process.
The basic idea is to manage, in a unified manner, processes, people and information for all activities of the company.
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